Problem solved in hours

The plant manager is very happy with Upcast’s customer support and visits to Zamefa.

– This is not seen very often among other machinery suppliers in the wire and cable industry. It shows commitment to their customers. The users meeting is also a great opportunity to see where the Upcast® technology is going and for supporting companies in their equipment developments.

Operating on different continents is no excuse for a service delay – at least for Upcast. Problems are dealt with immediately.

– In a recent machine upgrade, we had some process issues after an installation and commissioning. The issue was solved within hours through merely a phone call and an internet connection. This showed us that Upcast Oy is committed to serving us in a fast and reliable way.

Any ideas on how to do things even better, Mr. Bracho?

– Maybe something to explore would be how to develop components at a lower cost and how to pass these cost reductions onto the customers.

Copper is going strong

Through more than 50 years in the copper industry, Zamefa’s name has become synonymous with quality products. In Zambia and in the region, the brand is highly recognized.

– Our production capacity was built with thoughts of being an export manufacturer. This gave us the capability to go beyond the Zambian market, Mr. Bracho explains.

A firm foundation is key when planning future strategies and goals. For Zamefa, prospects for the African copper market are looking bright.

– Copper is and will be the preferred material in our product range. Some projects have switched to aluminum, but they are still a small portion of the market. We do not foresee a major change in the years to come. There is enough market for copper rod products in the region, considering that copper mining is a major interest in Africa, Mr. Bracho concludes.  •

Metal Fabricators Of Zambia PLC

  • A metal manufacturer operating in Zambia
  • Parent company South-Africa Reunert Ltd
  • Member of the CBI-electric Group
  • Manufactures power cable, wire, copper shapes and copper rod
  • Incorporated in 1969
  • Roughly 300 employees
  • 21 trading countries
  • 2017 sales 2 898 metric tons to Zambia, 16 184 for export